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Shipping – Australia

Flat rate postage $9.90*

*For orders up to a total packaged weight of 3kg that fit within an Australia Post Express Post satchel, Australia Post Express Post service delivery.

Contact Jess if you wish to place a large order (e.g. multiple diffusers) or discuss alternate delivery option.

* Note: gift vouchers are electronic, downloadable files – no postage fee.  If you request a printed gift voucher, this will be sent as a standard letter.

 

Postage & handling

All products are available for purchase in Australia only, and delivery within the Australia Post network.  Express Post or Parcel Post are our primary delivery methods, and your goods will be bubble wrapped and posted in this manner unless otherwise agreed prior to despatch (additional fees apply).

Orders are processed promptly upon receipt of full payment, despatched from Graceville East, QLD 4075 – a metropolitan area of Brisbane, QLD.

Wherever possible, orders placed before 1pm will be sent same day.  For estimated delivery time, refer to Australia Post’s delivery calculator.

www.rainbowwellness.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post.  Replacement of damaged or lost items is made at the discretion of Rainbow Wellness.

 

Refunds & Returns

Refunds are made at the discretion of Rainbow Wellness. We cannot offer returns, refunds or exchanges for change of mind.  Returns and refunds are processed in accordance with the Australian Consumer Protection legislation.  Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received.

 

Guarantees and Warranties

Aromatherapy diffusers are covered by a 12mth technical  warranty.

 

Refer also to Terms & Conditions for terms of use and limitations of liability.

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