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Terms & Conditions

Welcome to our website and shop. If you continue to browse and/or purchase you are agreeing to comply with and be bound by the following terms and conditions of use.

Privacy Policy

Rainbow Wellness is committed to protecting your privacy.   We respect the privacy and confidentiality of the information provided by you and adhere to the national privacy principles established pursuant to the Privacy Act 1988 (Commonwealth).   We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

We may contact you from time to time to inform you of any new and additional products and services. This service is free and you can unsubscribe at any time.

We strive to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.

Professional Conduct

Jesse Woodside is a Professional Member #4552 of the Reflexology Association of Australia (RAoA), and Reiki Australia Accredited Treatment Practitioner #773 and uphold their code of ethics and professional conduct; and complies with the COAG National Code of Conduct for Healthcare Workers (QLD).

Benefits & Therapeutic Indication

Benefits, therapeutic indications, and subtle aromatherapy listed for the essential oils retailed and used during treatment by Rainbow Wellness are based on the properties and indications of the individual essential oils, and may not be experienced by all – in part, or totality.  As with any therapeutic ingredient and treatment, each individual responds differently.  This also applies to the sensations, emotions and overall experience of Reiki, Seichim and Reflexology.

Please note that private health fund rebates are currently NOT available for Reiki.

 

Goods and Services

Rainbow Wellness is compliant with Australian Consumer Law (ACL).   It is our commitment to you that the products we retail

  • be fit for all of its usual purposes
  • look acceptable in appearance and finish
  • have no defects
  • be safe
  • be durable

Postage & Handling

All products are available for purchase in Australia only, and delivery within the Australia Post network.  Express Post is our primary delivery method for orders less than 3kg in total weight, and your goods will be bubble wrapped and posted in this manner unless otherwise agreed prior to despatch (additional fees apply).  Orders are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the stock availability and your delivery location. www.rainbowwellness.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post.  Replacement of damaged or lost items is made at the discretion of Rainbow Wellness.

Refunds & Returns

Refunds are made at the discretion of Rainbow Wellness. We cannot offer returns, refunds or exchanges for change of mind.  Returns and refunds are processed in accordance with the Australian Consumer Protection legislation.  Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received.

Back Order

If you wish to purchase a product that is not currently in stock, we will order this for you from our wholesalers.  Allow an additional 2-4 days in addition to the standard Australia Post delivery time period for back-order.

Guarantees and Warranties

Aromatherapy diffusers are imported and designed by essentials-in-a-box, who offer a 12mth technical warranty.

Disclaimer

It is an essential pre-condition to you using our website that you agree and accept that www.rainbowwellness.com.au or its representatives are not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. It is your responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible.

Links to other websites

We provide links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between www.rainbowwellness.com.au and the owners of those websites. www.rainbowwellness.com.au takes no responsibility for any of the content found on the linked websites.

Copyright and restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

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